To begin ordering, you may visit the Mshtari website on your desktop, or mobile browser to place an order. Steps to place an order: 1. Select the items which you want to order. 2. Add those items to your “Shopping Cart”. 3. After reviewing your shopping cart, click on “Proceed to Checkout”. 4. You’ll be prompted to sign in to Mshtari account, you can sign in using your mobile number or email address if you already have an account. 5. If you’re a new customer, click on “I am a new customer” option on the sign in page to create a new account. 6. Enter the address where you want to receive your order/select the Pickup store as per the availability by searching in the available criteria. 7. Select the payment method, add the details and click on “Continue”. 8. Review your order and click on “Place your Order” button and Pay to complete the transaction. Note: The delivery speeds, dates and delivery address cannot be changed once an order is placed.

To change the quantity for items you have not yet added to the cart - Once you click on the "Add to Cart" button and add the item to your shopping cart, enter the desired quantity in the "Quantity" dropdown option on the right side of the page. To change the quantity for items already added to the cart - Go to Cart, click on the quantity dropdown box to the right of the title and choose the desired quantity. The quantity number for the item and order amount will be updated automatically. If the entered quantity is not available with us, you'll see an error message.

This could be due to the following issues: • Check if there is a Payment decline. Please click here to know more about Payment issues. • The item you have selected is out of stock. • There is some technical or internet connectivity issue. • Undeliverable to selected location/pincode. • Check if there is a quantity limit. • Sometimes when FBA and seller fulfilled items are clubbed together.

Cash on Delivery is one of the payment methods for making purchases on Mshtari.com. When you select Cash on Delivery as your payment method, you don't have to make any advance payment. You pay for your order only when you receive it.

You would not be able to change or modify the number of items once you have already placed an order. You can place another fresh order with the desired modifications. However, you can change your shipping preferences in Your Account at any time after placing your order as long as the order hasn't entered the shipping process yet.

If you have ordered a wrong item, you can cancel the order. In case, the order is already shipped and out for delivery, you can return the order.

You can cancel items or orders by visiting the Your Orders section in Your Account. To cancel orders that aren't dispatched yet: 1. Go to Your Orders. 2. Select the item you want to cancel and click Cancel items. 3. Provide reasons for cancellation (optional). 4. Click on Cancel Checked Items. To cancel an order that has already been dispatched: 1. Go to Your Orders. 2. Select the Request cancellation option and proceed further. 3. The item(s) will be returned to us for a refund (if the payment is already made). Note: In case you're still contacted for delivery, please refuse to accept it.

Follow the steps below to order an item again - 1. Go to Your Orders. 2. Click on the Buy Again Tab. You will see a list of items you had previously purchased. 3. Add to Cart the items you wish to purchase again. 4. Go to the cart and follow the onscreen instruction to complete the order. Note: Items that are returned will not be displayed in the Buy Again tab.

The products ordered by you on Mshtari.com are delivered in following ways: 1. Mshtari fulfilled delivery 2. Seller fulfilled delivery 3. Delivery by third party carriers